Money & banking
Credit card problem — wrong charges, closure, billing or fraud
Credit cards are now the second-largest source of RBI banking complaints. We'll pin down exactly what went wrong.
Answer a few questions and get your list →What the law says
RBI's credit card directions set rules on billing, closure, charges and recovery. For card fraud from 1 Jan 2027, the bank must give a temporary ("shadow") reversal within 5 calendar days of your complaint, and you bear nothing for third-party fraud reported within 5 calendar days.
General information, not legal advice.
Papers that usually help
- Card statements for the months involved
Shows exactly what was billed. - SMS/email alerts for the disputed transactions
Fixes timing for liability. - Report the fraud to the issuer now, block the card, and keep the reference
Your liability depends on how fast you report. - Card block confirmation and the bank's complaint reference
Limits further loss and fixes the reporting time. - Cybercrime complaint number (1930 / cybercrime.gov.in)
Helps trace and hold the money; banks often ask for it. - Your closure request (email, app request, letter) and acknowledgement
The 7-working-day rule runs from this date. - Anything showing what you did or didn't consent to (application form, recorded calls, OTP messages)
Unsolicited cards and upgrades need your explicit consent. - Most Important Terms and Conditions (MITC) and fee schedule
Charges not disclosed may not be payable. - Order, cancellation and merchant correspondence
Supports a chargeback request. - Recovery call logs and messages
Abusive recovery breaches RBI rules. - Your credit report showing the wrong entry
Needed for the correction request. - Issuer's reply or proof of no reply
Needed for an RBI Ombudsman complaint.
Questions Saboot will ask you
- What is the problem?
- Have you reported it to the card issuer in writing?
- When did it happen?
- Is anything outstanding on the card?
- What did the issuer reply?
Sources
- RBI press release, 24 Jun 2026: Amendment Directions on limiting customer liability in digital transactions (effective 1 Jan 2027)
- RBI complaint portal (Integrated Ombudsman Scheme)
Common situations
- Card company charged annual fees they promised were free
- Card closed and paid off but still getting bills
- Got a credit card I never applied for
- Paid by card, merchant did not deliver — want chargeback
- Card used for transactions I didn’t make
- Card recovery agents harassing me
- Late fee and interest piled up on a small amount
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