Money & banking
Stock broker, demat, mutual fund or listed company problem — trades, money or shares not given
Complaints against brokers, demat providers, mutual funds and listed companies go to SEBI’s SCORES portal — free, online, and the company must reply within 21 days. File within one year.
Answer a few questions and get your list →What the law says
SEBI’s SCORES 2.0 sends your complaint straight to the broker, depository participant, mutual fund, registrar or listed company, which must resolve it and file an Action Taken Report within 21 calendar days. If you are not satisfied you can ask for a first review within 15 days (by the stock exchange or depository), and then a second review by SEBI. A complaint must be filed within one year of the problem. Money disputes can go to SEBI’s online dispute resolution (SMART ODR) for conciliation and arbitration. Unregistered “tip” sellers and fake trading apps are frauds — report them to 1930 and cybercrime.gov.in.
General information, not legal advice.
Papers that usually help
- Contract notes and the trade / transaction statement for the period
Shows the disputed trades or transactions. - Consolidated Account Statement (CAS) from NSDL or CDSL
Independent record of shares and mutual funds. - Bank statement showing money paid in and out
Matches money to the account. - Your complaint to the entity and their reply, with ticket number
SCORES and SEBI review rely on it. - Write to the broker / fund / company first, then file on SCORES
Starts the 21-day clock. - Call recordings, chats or messages with the dealer, relationship manager or adviser
Key in unauthorised trades and mis-selling. - Screenshot of the adviser’s or app’s registration (or proof it is not registered)
Unregistered sellers are a police matter, not SCORES. - Share certificates, folio numbers, death certificate and succession papers (for transmission)
Needed for transfer, transmission and old dividends.
Questions Saboot will ask you
- Who is the problem with?
- What went wrong?
- When did it happen?
- Have you complained to them in writing?
Sources
- SEBI SCORES 2.0 — investor complaints (investor.sebi.gov.in)
- SEBI Online Dispute Resolution (SMART ODR) — conciliation and arbitration
Common situations
- Broker did trades in my account without asking
- Shares not credited to my demat account
- Mutual fund redemption money not received
- SIP still deducted after I stopped it
- Dividend from a company never reached me
- Transfer my late father’s shares to my name
- Paid an “adviser” on Telegram for stock tips and lost money
- Broker charged huge margin penalty
- Trading account closure not done
- IPO money blocked but shares not allotted or refund delayed
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