Money & banking › Loan, EMI and recovery

Bank added charges I don’t understand to my loan

What usually matters in this situation, and the papers to keep ready before you meet an advocate or free legal aid (call 15100).

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Your situation

What is happening now? Wrong charges or interest

Papers to gather

Loan agreement, sanction letter and key fact statement (KFS)
Shows what you actually agreed to. Where: Lender's app, email, branch (you can ask for a copy).
Loan account statement (statement of account)
Shows EMIs paid, charges and the outstanding. Where: Lender's app/website or written request.
Your bank statement showing EMI debits and bounces
Checks the lender's figures. Where: Net banking.

You may also need, depending on your answers

Your complaint to the lender's grievance officer and reply — Usually required before an RBI Ombudsman complaint.
App name, download link, screenshots of loan terms, and permissions it took — Needed for police and RBI complaints.
Proof of hardship (termination letter, medical bills, business accounts) — Supports a restructuring or settlement request.
Insurance policy linked to the loan — May pay EMIs in some situations.

What the law says

RBI rules govern recovery conduct and digital lending. Secured-loan enforcement follows the SARFAESI Act, with appeals to the Debts Recovery Tribunal.

General information, not legal advice.

Saboot will also ask

What kind of loan is it?
Who lent the money?
How far behind are the EMIs?

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Similar situations

Sources

The full guide: Loan or EMI trouble — recovery calls, bank notices, settlement · All situations