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School, college or coaching — fee refund, certificates withheld, or admission/result problem
Colleges must refund fees on withdrawal as per UGC rules and cannot keep your original certificates. Schools and coaching centres have their own rules.
Answer a few questions and get your list →What the law says
UGC's fee-refund rules require refunds on withdrawal of admission (full refund, with a small processing deduction, if you withdraw in time) and prohibit higher-education institutions from retaining original certificates. School fee increases are regulated by state fee laws in many states. Education services can also be challenged before the Consumer Commission in some cases.
General information, not legal advice.
Papers that usually help
- Fee receipts and payment proof
Basis of the refund. - Student ID / enrolment or roll number and admission records
Identifies you in any complaint. - Admit card, result notice and any reason given for withholding
Shows what is held back and why. - Admission letter, prospectus and fee/refund policy
Shows the refund and fee terms. - Withdrawal application with received stamp/date
Decides the refund percentage. - List of originals submitted and any receipt for them
Proves retention. - Fee hike circulars and parent association communications
Shows whether the hike followed state rules. - Written request and any reply
Needed for UGC / regulator / court. - Complain on UGC e-Samadhaan
UGC acts on refund and certificate complaints.
Questions Saboot will ask you
- What kind of institution?
- What is the problem?
- When did you withdraw?
- Have you asked in writing?
Sources
Common situations
- College won’t refund fees after I left
- College holding my original certificates
- School increased fees by a lot
- School won’t give the transfer certificate
- Result withheld or wrong marks
- Coaching institute won’t refund after I quit
- Child denied admission under the RTE free seats quota
- Degree not recognised or college was fake
- Scholarship not credited
- Private school refused my child a free seat under RTE
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