Shopping & services

A seller or service provider refuses a refund

Consumer complaints depend on what was promised, what you paid, and what went wrong. We will gather each.

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What the law says

Consumer complaints generally must be filed within two years of the problem arising. Forum depends on the amount claimed.

General information, not legal advice.

Papers that usually help

Invoice, bill or order confirmation
The basic proof of the purchase.
Payment proof
Shows the amount and date.
Cash bill or receipt
Cash purchases need a bill.
The ad, listing, or terms as shown when you paid
Shows what you were told.
Refund, return or cancellation policy
Sellers are expected to follow their stated policy.
Photos or videos of the defect (and unboxing video if any)
Direct proof of the problem.
Tracking history and delivery status
Shows non-delivery or late delivery.
Cancellation confirmation
Shows the refund became due.
Job sheet, service report or booking details
Shows the service failure.
Warranty card or warranty terms
Warranty claims depend on the period and terms.
All complaint tickets, emails and replies
The refusal is usually the key document.
Make a written complaint to the seller and keep the reply
Creates a dated record.
National Consumer Helpline docket number
Shows you tried to resolve it.
Card dispute / chargeback request to your bank
An additional route for card payments.

Questions Saboot will ask you

What did you pay for?
Where did you buy it?
What went wrong?
How did you pay?
Have you complained to the seller?
When did the problem start?
Do you have the ad, product page or terms that were shown when you paid?
Have you contacted the National Consumer Helpline (1915)?

Sources

Common situations

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