Salon or clinic treatment went wrong

What usually matters in this situation, and the papers to keep ready before you meet an advocate or free legal aid (call 15100).

Your situation

Next step The National Consumer Helpline (1915) settles many refunds without court.

Invoice, bill or order confirmation
The basic proof of the purchase. Where: Order history, email, shop bill.
Refund, return or cancellation policy
Sellers are expected to follow their stated policy. Where: Website, booking confirmation, invoice back.
Job sheet, service report or booking details
Shows the service failure. Where: Service provider.

Payment proof — Shows the amount and date.
Cash bill or receipt — Cash purchases need a bill.
The ad, listing, or terms as shown when you paid — Shows what you were told.
All complaint tickets, emails and replies — The refusal is usually the key document.
Make a written complaint to the seller and keep the reply — Creates a dated record.
National Consumer Helpline docket number — Shows you tried to resolve it.
Card dispute / chargeback request to your bank — An additional route for card payments.

Consumer complaints generally must be filed within two years of the problem arising. Forum depends on the amount claimed.

General information, not legal advice.