Shopping & services

Mobile, broadband or DTH problem — wrong bill, no service, SIM or porting issue

Telecom complaints go first to the company and its appellate authority. The Supreme Court has confirmed you can also go to the Consumer Commission.

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What the law says

Every operator must run a complaint centre and an appellate authority under TRAI rules. In Vodafone Idea v. Ajay Kumar Agarwal (2022) the Supreme Court held consumer complaints against telecom companies are maintainable.

General information, not legal advice.

Papers that usually help

Bills or recharge history for the disputed months
Shows the wrong charges.
Your plan details as sold to you
Charges outside the plan are disputable.
Dates and duration of outages, speed tests, technician visit records
Supports refund or compensation.
Complaint docket numbers and replies
Needed for escalation.
Messages about SIM change, and bank alerts after it
SIM swap is often followed by bank fraud.
Numbers and screenshots of spam/fraud calls
For reporting and blocking.
Raise a complaint and get a docket number
Starts the process.

Questions Saboot will ask you

What is the problem?
Which service?
Have you complained to the company?
Have you gone to the company's appellate authority?

Sources

Common situations

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