Shopping & services › Mobile, internet or DTH problem
Getting spam calls despite DND
What usually matters in this situation, and the papers to keep ready before you meet an advocate or free legal aid (call 15100).
Make my own list — free, 2 minutesYour situation
- What is the problem? Spam / fraud calls
Where you stand
- Next step Report the number on Sanchar Saathi (Chakshu) and register DND by sending "FULL BLOCK" to 1909.
Papers to gather
- Bills or recharge history for the disputed months
Shows the wrong charges. Where: App, email. - Your plan details as sold to you
Charges outside the plan are disputable. Where: App, SMS, website. - Numbers and screenshots of spam/fraud calls
For reporting and blocking. Where: Call log.
You may also need, depending on your answers
- Complaint docket numbers and replies — Needed for escalation.
- Raise a complaint and get a docket number — Starts the process.
What the law says
Every operator must run a complaint centre and an appellate authority under TRAI rules. In Vodafone Idea v. Ajay Kumar Agarwal (2022) the Supreme Court held consumer complaints against telecom companies are maintainable.
General information, not legal advice.
Saboot will also ask
- Which service?
- Have you complained to the company?
Similar situations
- Postpaid bill much higher than my plan
- Broadband not working for days
- Porting my number is being blocked
- Charged for caller tunes or services I never asked for
- SIM issued in my name that I never took
- DTH charging after I stopped the service
Sources
- Vodafone Idea Cellular Ltd. v. Ajay Kumar Agarwal, Supreme Court, 16 Feb 2022 — (2022) 6 SCC 496 (Indian Kanoon lists it with the connected appeal M. Lakshman Bhakta v. Vodafone Idea)
- TRAI — telecom regulator
- Consumer Protection Act, 2019
The full guide: Mobile, broadband or DTH problem — wrong bill, no service, SIM or porting issue · All situations