Shopping & services
Flight, train, bus, hotel or travel package — refund, cancellation or delay
Airlines now have firm refund deadlines. For trains, hotels and packages, the consumer helpline and commission are the main routes.
Answer a few questions and get your list →What the law says
DGCA's revised refund rules (in force from 26 March 2026): refunds within 14 working days, the airline is responsible even when you booked through an agent or portal, a free 48-hour "look-in" to cancel or change (for bookings made well ahead), and free name correction within 24 hours on direct bookings. Other travel disputes go to the National Consumer Helpline and Consumer Commission.
General information, not legal advice.
Papers that usually help
- Ticket / booking confirmation and fare breakup
Basis for any refund. - Payment proof
Refund is calculated from it. - Cancellation, delay or schedule-change message from them
Decides whether you get a full refund or compensation. - Your cancellation confirmation and the refund amount shown
Shows deductions charged. - Baggage irregularity report (PIR) and baggage tag
Needed for any baggage claim. - Boarding pass and proof you reached in time
Needed for denied boarding or delay claims. - Brochure, itinerary or promises made
Proves service fell short. - Written complaint and its reference number
Starts formal timelines. - Complain on AirSewa
Ministry portal that airlines respond to. - File on National Consumer Helpline (1915)
Travel is one of its biggest refund sectors.
Questions Saboot will ask you
- What was it?
- What happened?
- How did you book?
- How long have you been waiting for the refund?
- Have you complained in writing?
Sources
- AirSewa — complaint against an airline
- National Consumer Helpline (1915)
- Consumer Protection Act, 2019
Common situations
- Airline cancelled my flight and refund is not coming
- Flight delayed for hours, no food or hotel
- Denied boarding though I had a confirmed ticket
- Baggage lost or damaged by the airline
- Booked on a travel portal — refund stuck between portal and airline
- Train ticket refund not received
- Holiday package was not as promised
- Hotel booking cancelled on arrival
- Bus operator cancelled, no refund
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