Shopping & services › Flight or travel refund

Flight delayed for hours, no food or hotel

What usually matters in this situation, and the papers to keep ready before you meet an advocate or free legal aid (call 15100).

Your situation

• What was it? Flight
• What happened? Long delay

Papers to gather

• Ticket / booking confirmation and fare breakup
  Basis for any refund. Where: Email, app.
• Payment proof
  Refund is calculated from it. Where: Bank / card statement.
• Cancellation, delay or schedule-change message from them
  Decides whether you get a full refund or compensation. Where: SMS, email, app.
• Boarding pass and proof you reached in time
  Needed for denied boarding or delay claims. Where: Phone, airport.

You may also need, depending on your answers

• Written complaint and its reference number — Starts formal timelines.
• Complain on AirSewa — Ministry portal that airlines respond to.

What the law says

Saboot will also ask

• How did you book?
• How long have you been waiting for the refund?

Similar situations

• Airline cancelled my flight and refund is not coming
• Denied boarding though I had a confirmed ticket
• Baggage lost or damaged by the airline
• Booked on a travel portal — refund stuck between portal and airline
• Train ticket refund not received
• Holiday package was not as promised
• Hotel booking cancelled on arrival
• Bus operator cancelled, no refund

Sources

• AirSewa — complaint against an airline
• National Consumer Helpline (1915)
• Consumer Protection Act, 2019

The full guide: Flight, train, bus, hotel or travel package — refund, cancellation or delay · All situations