Shopping & services › Defective product / warranty

Electric two-wheeler battery failed early

What usually matters in this situation, and the papers to keep ready before you meet an advocate or free legal aid (call 15100).

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Your situation

What is the product? Car or two-wheeler

Where you stand

Next step The National Consumer Helpline, then the District Consumer Commission.

Papers to gather

Tax invoice / bill
Required for any claim. Where: Order history, email, shop.
Warranty card and warranty terms
Decides whether the repair is free. Where: Box, brand website.
Photos and videos showing the defect (and unboxing video if any)
Direct evidence. Where: Your phone.
The product itself and its packaging
May need to be examined by an expert. Where: Keep at home.

You may also need, depending on your answers

Extended warranty / protection plan certificate and terms — Has its own claim rules.
All service job sheets, repair reports and replaced-parts records — The strongest proof of a persistent defect.
Written rejection or estimate from the service centre — You need to answer their stated reason.
An independent technician's written opinion (optional) — Can counter a "physical damage" claim.
Photos, bills and medical records of the harm caused — Supports compensation.
Complaint emails, ticket numbers, NCH docket number — Shows the dispute history.

What the law says

The Consumer Protection Act, 2019 covers defective goods and deficient service, including product liability of manufacturers and sellers. Complaints generally must be filed within two years.

General information, not legal advice.

Saboot will also ask

Where did you buy it?
When did the problem start?
How many times has it been to the service centre for this problem?
What did the seller or brand say?
Did the defect cause any injury or damage to other property?

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Similar situations

Sources

The full guide: Defective product or warranty refused · All situations