Shopping & services › Defective product / warranty
Fridge, AC or washing machine broke within warranty
What usually matters in this situation, and the papers to keep ready before you meet an advocate or free legal aid (call 15100).
Make my own list — free, 2 minutesYour situation
- What is the product? Appliance (AC, fridge, washing machine, TV)
- When did the problem start? Within the warranty period
Where you stand
- Next step The National Consumer Helpline, then the District Consumer Commission.
Papers to gather
- Tax invoice / bill
Required for any claim. Where: Order history, email, shop. - Warranty card and warranty terms
Decides whether the repair is free. Where: Box, brand website. - Photos and videos showing the defect (and unboxing video if any)
Direct evidence. Where: Your phone. - The product itself and its packaging
May need to be examined by an expert. Where: Keep at home.
You may also need, depending on your answers
- Extended warranty / protection plan certificate and terms — Has its own claim rules.
- All service job sheets, repair reports and replaced-parts records — The strongest proof of a persistent defect.
- Written rejection or estimate from the service centre — You need to answer their stated reason.
- An independent technician's written opinion (optional) — Can counter a "physical damage" claim.
- Photos, bills and medical records of the harm caused — Supports compensation.
- Complaint emails, ticket numbers, NCH docket number — Shows the dispute history.
What the law says
The Consumer Protection Act, 2019 covers defective goods and deficient service, including product liability of manufacturers and sellers. Complaints generally must be filed within two years.
General information, not legal advice.
Saboot will also ask
- Where did you buy it?
- How many times has it been to the service centre for this problem?
- What did the seller or brand say?
- Did the defect cause any injury or damage to other property?
Similar situations
- New phone has a defect and the brand refuses replacement
- New car or bike keeps breaking down
- Laptop repaired many times, same problem
- Furniture delivered broken or bad quality
- Brand says warranty void because of “water damage”
- Electric two-wheeler battery failed early
- Product caught fire or exploded
Sources
- Consumer Protection Act, 2019
- National Consumer Helpline (1915)
- e-Jagriti — file a consumer complaint online
The full guide: Defective product or warranty refused · All situations