Accidents › Medical negligence or hospital dispute

Hospital overcharged or added items we didn’t use

What usually matters in this situation, and the papers to keep ready before you meet an advocate or free legal aid (call 15100).

Your situation

• What happened? Overbilling

Where you stand

• Next step An itemised bill compared with the estimate and package rates often settles overbilling.

Papers to gather

• Complete case file: admission notes, consent forms, treatment and nursing charts, test reports, discharge summary
  The core evidence in every medical case. Where: Hospital medical records department.
• All bills, estimates and payment receipts
  Proves overbilling and your loss. Where: Hospital billing.
• Patient ID / admission number, and proof of your relationship if you are not the patient
  Needed to request records and to file a claim. Where: Admission papers, family ID.

You may also need, depending on your answers

• Written request to the hospital for records — Refusal after 72 hours is itself a complaint.

What the law says

Saboot will also ask

• When did it happen?
• Do you have the medical records?

Similar situations

• Wrong surgery or treatment harmed a family member
• Patient died and we think the hospital was careless
• Hospital refuses to give medical records
• Hospital won’t release the body or patient until we pay
• Hospital refused emergency treatment
• Wrong diagnosis led to delay in treatment
• Infection after surgery due to poor hygiene
• Childbirth went wrong at the hospital

Sources

• Consumer Protection Act, 2019
• National Medical Commission

The full guide: Medical negligence, hospital overbilling, or hospital refusing records or discharge · All situations