Home & land
Electricity problem — high or wrong bill, disconnection, meter, or new connection delay
Electricity disputes go to the distribution company, then its Consumer Grievance Redressal Forum (CGRF), then the state Electricity Ombudsman.
Answer a few questions and get your list →What the law says
Electricity (Rights of Consumers) Rules, 2020 (amended 2024) set service standards. Disconnection for non-payment needs at least 15 clear days' written notice (Section 56, Electricity Act, 2003), and old arrears generally cannot be recovered after two years unless shown continuously as due. "Theft" assessments under Section 135 are serious — see an advocate.
General information, not legal advice.
Papers that usually help
- Last 12 months of bills
A sudden jump is the main proof of a wrong bill. - Consumer / connection number and the owner's ID
Every complaint needs it. - Payment receipts for recent bills
Shows you are not in default, or what was paid under protest. - Photos of the meter reading with date
Compares against the billed reading. - Request for meter testing and its report
A faulty meter requires bill revision. - Disconnection notice (if any)
No proper notice makes the disconnection challengeable. - New connection application and acknowledgement
Delay beyond the timeline can earn compensation. - Inspection report, provisional assessment and seizure memo
Needed to object within the time given. - Complaint number and reply from the company
Needed before CGRF. - File with the CGRF (forum) of your discom
Free consumer forum for electricity disputes.
Questions Saboot will ask you
- What is the problem?
- Have you complained to the electricity company?
- Did you get a written notice before disconnection?
- Have you paid the disputed bill?
Sources
Common situations
- Electricity bill suddenly very high
- Meter is faulty or jumping
- Power cut off without notice
- New electricity connection delayed
- Accused of electricity theft
- Landlord cut my electricity to make me leave
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