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Meter is faulty or jumping
What usually matters in this situation, and the papers to keep ready before you meet an advocate or free legal aid (call 15100).
Make my own list — free, 2 minutesYour situation
- What is the problem? Faulty or fast meter
Papers to gather
- Last 12 months of bills
A sudden jump is the main proof of a wrong bill. Where: Discom app / website. - Consumer / connection number and the owner's ID
Every complaint needs it. Where: Any bill. - Payment receipts for recent bills
Shows you are not in default, or what was paid under protest. Where: App / receipts. - Photos of the meter reading with date
Compares against the billed reading. Where: Your phone. - Request for meter testing and its report
A faulty meter requires bill revision. Where: Discom office.
You may also need, depending on your answers
- Complaint number and reply from the company — Needed before CGRF.
- File with the CGRF (forum) of your discom — Free consumer forum for electricity disputes.
What the law says
Electricity (Rights of Consumers) Rules, 2020 (amended 2024) set service standards. Disconnection for non-payment needs at least 15 clear days' written notice (Section 56, Electricity Act, 2003), and old arrears generally cannot be recovered after two years unless shown continuously as due. "Theft" assessments under Section 135 are serious — see an advocate.
General information, not legal advice.
Saboot will also ask
- Have you complained to the electricity company?
Similar situations
- Electricity bill suddenly very high
- Power cut off without notice
- New electricity connection delayed
- Accused of electricity theft
- Landlord cut my electricity to make me leave
Sources
The full guide: Electricity problem — high or wrong bill, disconnection, meter, or new connection delay · All situations