Police & notices
My phone was stolen or lost, or I lost important documents
Act in this order: block the SIM, report to police, then block the phone on CEIR. Do it today — stolen phones are used for fraud.
Answer a few questions and get your list →What the law says
Theft is an offence under the Bharatiya Nyaya Sanhita, 2023; most state police let you file an e-FIR for theft or a lost-article report online. The Department of Telecommunications’ CEIR system (on Sanchar Saathi) blocks a phone on all networks by IMEI and helps trace it, using your police report number. Duplicate documents are issued by the department that issued them, usually against the police report.
General information, not legal advice.
Papers that usually help
- IMEI number(s) of the phone
CEIR blocks by IMEI. - Purchase invoice of the phone
Needed for CEIR and insurance. - FIR or lost-article report with its number
Needed for CEIR, duplicates and insurance. - Block the SIM with your operator and get a replacement
Stops OTP misuse. - Block UPI, cards and net banking
Prevents fraud. - Block the phone on CEIR (Sanchar Saathi)
Makes it useless to thieves and helps trace it. - List of documents lost with their numbers
Duplicates are faster with numbers. - Cyber complaint for any money taken or misuse
Starts freezing of money.
Questions Saboot will ask you
- What did you lose?
- Was it stolen or lost?
- Did the phone have UPI or banking apps?
- Has anything been misused (money taken, messages sent)?
Sources
- Sanchar Saathi — block or trace a lost phone (CEIR)
- Bharatiya Nagarik Suraksha Sanhita, 2023
- National Cyber Crime Reporting Portal
Common situations
- Phone stolen — block it and protect my bank
- Lost my Aadhaar, PAN and other documents
- Wallet with cards lost
- Someone is misusing my lost phone
- Need a police report for a lost passport
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