Police & notices › Lost or stolen phone or documents
Phone stolen — block it and protect my bank
What usually matters in this situation, and the papers to keep ready before you meet an advocate or free legal aid (call 15100).
Before anything elseBlock it on Sanchar Saathi and call your bank today.
Block banking now; call 1930 if money was takenCall your bank to block UPI and cards from another phone. If money has gone, call 1930 at once.
Make my own list — free, 2 minutes
Your situation
- What did you lose? Mobile phone
- Was it stolen or lost? Stolen / snatched
- Did the phone have UPI or banking apps? Yes
Where you stand
- In your favour A blocked phone can be traced on CEIR if someone puts in a new SIM.
Do these now
- Block the SIM with your operator and get a replacement
Stops OTP misuse. Where: Operator store or helpline. - Block UPI, cards and net banking
Prevents fraud. Where: Bank helpline / app from another phone. - Block the phone on CEIR (Sanchar Saathi)
Makes it useless to thieves and helps trace it. Where: sancharsaathi.gov.in → Block your lost/stolen mobile
Papers to gather
- IMEI number(s) of the phone
CEIR blocks by IMEI. Where: Phone box, purchase invoice, or Google/Apple account. - Purchase invoice of the phone
Needed for CEIR and insurance. Where: Email, shop, e-commerce order. - FIR or lost-article report with its number
Needed for CEIR, duplicates and insurance. Where: State police website or police station.
You may also need, depending on your answers
- Cyber complaint for any money taken or misuse — Starts freezing of money.
What the law says
Theft is an offence under the Bharatiya Nyaya Sanhita, 2023; most state police let you file an e-FIR for theft or a lost-article report online. The Department of Telecommunications’ CEIR system (on Sanchar Saathi) blocks a phone on all networks by IMEI and helps trace it, using your police report number. Duplicate documents are issued by the department that issued them, usually against the police report.
General information, not legal advice.
Saboot will also ask
- Has anything been misused (money taken, messages sent)?
Similar situations
- Lost my Aadhaar, PAN and other documents
- Wallet with cards lost
- Someone is misusing my lost phone
- Need a police report for a lost passport
Sources
- Sanchar Saathi — block or trace a lost phone (CEIR)
- Bharatiya Nagarik Suraksha Sanhita, 2023
- National Cyber Crime Reporting Portal
The full guide: My phone was stolen or lost, or I lost important documents · All situations