Young people & students › Gaming or betting app money

Gaming app holding my winnings

What usually matters in this situation, and the papers to keep ready before you meet an advocate or free legal aid (call 15100).

Your situation

• What is the problem? My balance or winnings are stuck

Where you stand

• Be careful Illegal apps rarely pay out — treat money still on them as at risk, and stop adding more.

Do these now

• Report the app on cybercrime.gov.in (or 1930 if money was just taken)
  Can freeze accounts and get the app blocked. Where: cybercrime.gov.in
• Ask your bank to block gambling/betting payments on your account
  Banks are required to block these payments; asking helps. Where: Bank branch / app.

Papers to gather

• App name, website, and screenshots of your balance / transaction history
  Basis of any complaint. Where: The app.
• All deposits and withdrawals with UTR numbers
  Lets police trace receiving accounts. Where: Bank / UPI history.
• Your complaints to the app's support and replies
  Shows refusal. Where: Email, in-app chat.

You may also need, depending on your answers

• Chats with the agent or "ID" seller and their numbers — Agents are often the easiest to trace.

What the law says

Saboot will also ask

• When was the money deposited?
• How did you pay?

Similar situations

• Lost money on a betting app
• In debt because of online gaming
• Child spent money on games without permission
• Paid an agent to load money for betting

Sources

• Promotion and Regulation of Online Gaming Act, 2025
• National Cyber Crime Reporting Portal (MHA)

The full guide: I lost money on a gaming, betting or trading app, or my winnings are stuck · All situations