Work › Delivery / ride app worker
Injured during a delivery
What usually matters in this situation, and the papers to keep ready before you meet an advocate or free legal aid (call 15100).
Make my own list — free, 2 minutesYour situation
- What happened? I was hurt while working
Where you stand
- Next step Check the platform's accident insurance and any road-accident claim — see the road-accident guide.
Papers to gather
- Partner ID, profile screenshots and onboarding agreement
Basic proof. Where: The partner app. - Trip/order history and payout statements
Shows unpaid amounts. Where: App earnings section, bank. - Your support tickets and replies
Shows the platform had a chance to fix it. Where: App help. - Medical records, FIR (if road accident), and the order you were on
Needed for insurance and compensation. Where: Hospital, police, app.
You may also need, depending on your answers
- Register on e-Shram — Opens social security schemes for platform workers.
What the law says
The Code on Social Security, 2020 (in force from 21 November 2025) recognises gig and platform workers and provides for registration on e-Shram. Rajasthan, Karnataka and some other states have their own gig-worker laws with welfare boards and, in Karnataka, protection against arbitrary deactivation.
General information, not legal advice.
Saboot will also ask
- Which state do you work in?
- Are you registered on e-Shram?
Similar situations
- Delivery app blocked my ID without reason
- Ride app not paying my earnings
- Gig worker in Karnataka or Rajasthan — welfare board
Sources
- Ministry of Labour and Employment (official site) — Code on Social Security, 2020 in force from 21 Nov 2025
- e-Shram portal
The full guide: Delivery or ride app blocked my ID, cut my pay, or I was hurt on the job · All situations